Shipping policy

IS SHIPPING FREE?

Shipping is free WORLDWIDE.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES OR FROM DIFFERENT WAREHOUSES? 

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Shipping from warehouses will be the prerogative of the company and we shall ship the product from the warehouse where product is available and can reach you in the fastest possible time.Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 10-14 Business Days for your order to arrive to Australia or other countries. Please note, that due to the extreme popularity of our offers, these are only estimates. If you wish , you may mail at support@sohoemporium.com requesting the product status and tracking information. 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. However, we will not be able to refund your money if the shipping details are filled incorrectly. In such cases, due to a lapse on the part of the customer, it becomes impossible for the logistics partners to pin point and re-route any product. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE ABLE TO CANCEL AN ORDER AFTER MAKING THE PAYMENT? 

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize. The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax inclusive in USD. USA residents are generally not responsible for customs or extra taxes. We are not responsible for delays caused by the customs department.

 

P.S. The customer is legally bound by the policies once a payment is made.  

 

Soho Emporium
Email: support@sohoemporium.com 

Address: 2232 Dell Range Blvd, Suite 245, Cheyenne, Wyoming,  82009, USA (Please do not mail anything, prior to email us and getting approval)

Phone Number:  503-782-7849