Refund policy
We will make this process as easy as possible for you Our policy lasts 30 days. If 30 days have gone by since your parcel has been delivered, unfortunately we can’t offer you a refund or exchange. Once a product is ordered, it may not be possible to cancel, as the shipping process may have already begun. The product will be shipped to you as per the shipping policy. It shall be eligible for a refund/replacement only if it fulfills the conditions mentioned in this page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The basic premise of a refund will be that the product is defective or not as per the product description mentioned on the website's product page. We don't take any responsibility if the address entered is incorrect. We request you to fill in your details with utmost care.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
If you need to refund an item, send us an email at support@sohoemporium.com for approval and instructions.
If approval to return is granted, follow instructions on where to send the item, and once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sohoemporium.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. We will not be held responsible for a refund if the product description is misunderstood or misread. If you need to exchange it for the same item, send us an email at support@sohoemporium.com for approval and instructions.
Soho Emporium
Email: support@sohoemporium.com
Address: 2232 Dell Range Blvd, Suite 245, Cheyenne, Wyoming, 82009, USA
(Please do not mail anything, prior to emailing us and getting approval)
Phone Number: 503-782-7849
Shipping products approved for Return
If we approve a return, send product to the international address provided to you via email by our support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Invalid Reason:
Buyer no longer wants the item - This is the most common example which we cannot honor if we want to continue offering great value at Soho Emporium. The buyer should make sure that he / she / they want to buy the items before submitting an order, not after.
Buyer found item cheaper elsewhere - Buyer should be confident that he/she/they should be ready to pay the asking price before submitting an order.
P.S. The customer is legally bound by the policies once a payment is made.
